Job Description:

Service Coordinator

Payrate: £14 per hr. via PAYE

Contract Length - ASAP to until 31st Dec 2026

Location: WF12, Dewsbury, UK

Working Pattern: Fully Onsite - 40hr. per week (8:30 - 17:00)

Purpose of Job:

Manage the service delivery on a daily basis, including the dynamic allocation of work to vehicles / routes, proactively communicating with customers, maintaining contact with drivers throughout the day, and undertaking debriefs.

RESPONSIBILITIES:

• Support drivers to act on issues identified on the rounds
• Undertake debrief of drivers
• Encourage 'Stop the Job' if it's unsafe, report to your Supervisor
• Report all service concerns
• Report all safety concerns
• Proactively communicate with customers
• Create a customer excellence approach & culture
• React to and manage customer queries and complaints
• Implement service practices that meet the customers' needs
• Build trust & honesty & maintain commitments with customers and suppliers
• Report all environmental concerns

ROLE COMPETENCY - This can be achieved through a combination of skills, knowledge, experience and training

SKILLS:

• Relationship Management - Proficient
• Effective Communication - Proficient
• Time Management - Proficient
• Informed Decision Making - Proficient
• Continuous Improvement - Foundation
• IT Proficiency - Foundation

BEHAVIOUR:

• Lead By Example
• Performance Management
• Talent Management
• Effective Delegation
• Strategic Planning
• Professional communication with customers

EXPERIENCE/KNOWLEDGE:

• Coordination/administration experience within an operational environment
• Strong customer service skills

QUALIFICATIONS:

IOSH Working Safely or equivalent

EFFECTIVENESS (start, monthly, 1-2-1s, annually)

PEOPLE:

• Safety leading indicator measures (close calls)
• Frontline engagement
• Debrief quality, output and action resolution

OPERATIONAL:

• Effective management of customer complaints
• Reduction in negative call volumes, complaints and credit notes
• Increased proactive communication
• Route efficiency
• On time collections

If shortlisted, a recruiter from the team will contact you within 24-48 hours for an initial discussion. The call will come from a Manchester number (either 0161 or +44 161).

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.