Job Description:

Aka Recruitment are proud to be working with a fantastic, new, local client of ours to bring you this exciting Parts Sales Advisor position based in Wakefield. Working within a busy and thriving environment, you will be joining a forward-thinking and growing family-run business. Working hours are Monday to Friday 8:30am to 5:30pm , along with 1 in 3 Saturdays 8.30am to 2:00pm . Salary basic is dependent on experience and ranges between £32-35k , there is also an uncapped commission available on top. This role is ideally matched to a driven individual who is open to both inbound and outbound calls

• Taking incoming calls and enquiries from garages, workshops, trade customers and retail customers.
• Identifying the correct vehicle parts and components using registration numbers, VINs and parts catalogues.
• Providing accurate pricing, availability and delivery information to customers.
• Processing parts orders through the company’s internal systems.
• Generating quotes and converting enquiries into sales opportunities.
• Building and maintaining strong relationships with local garages and trade customers.
• Proactively contacting customers to identify additional sales opportunities.
• Recommending suitable alternative or aftermarket parts where appropriate.
• Liaising with suppliers and manufacturers to source parts that aren't held in stock.
• Monitoring back orders and keeping customers updated on expected delivery times.
• Coordinating with the warehouse and delivery teams to ensure orders are picked and dispatched correctly.
• Handling returns, credits, warranties and incorrect-part queries.
• Dealing with customer complaints professionally and finding suitable resolutions.
• Following up on quotes and outstanding orders to maximise sales.
• Keeping customer and sales records accurate and up to date.
• Monitoring stock availability and highlighting fast-moving or difficult-to-source products.
• Supporting branch sales targets and working towards individual and team KPIs

• Previous experience as a Parts Advisor or Sales Advisor within the automotive industry.
• Strong knowledge of automotive vehicle parts and components.
• Experience using manufacturer parts catalogues and dealer management systems would be advantageous.
• Excellent organisational skills with strong attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Confident communication and customer service skills.
• Good IT and administrative skills.
• Full UK Driving Licence preferred.
• Positive attitude with a proactive approach and willingness to support the wider team.

• Join a forward-thinking and well-established family-run business.
• Relaxed and supportive working environment with no unnecessary pressure.
• Stable, secure and long-term career opportunity.
• Friendly team culture with ongoing support and development.
• Fantastic opportunity to work within a thriving and successful automotive business.

This is an excellent opportunity for an experienced Parts Sales Advisor looking to join a growing business. If you're passionate about delivering excellent customer service, have strong automotive parts knowledge and want to be part of a stable, family-run business with an excellent reputation, we'd love to hear from you.

To apply for this role, please send your CV in confidence to us here at Aka Recruitment, quoting reference number AKA3884