Job Description:

The Role:

As an Operations Assistant, you will play a key role in supporting the smooth delivery of our security services, assisting with scheduling, administration, client communication and operational coordination. This is an excellent opportunity for someone who thrives in a fast-paced environment and is looking to build a career within the security industry.

Key Responsibilities

• Support the Operations team with daily administrative duties
• Assist with scheduling officers, mobile patrols and shift coverage
• Liaise with clients, staff and subcontractors professionally and efficiently
• Monitor and respond to emails, telephone calls and operational enquiries
• Prepare and issue reports, incident logs and client documentation
• Support with staff onboarding, compliance checks and record keeping
• Assist in maintaining accurate operational records and databases
• Help coordinate response to client requests and support service delivery
• Provide general office and administrative support to the management team
• Support the wider team in ensuring service standards and client expectations are met

We are looking for someone who is:

• Highly organised with excellent attention to detail
• Confident communicating with clients and colleagues
• Able to prioritise workload and work under pressure
• Proactive, dependable and solutions-focused
• Professional with a strong customer service mindset
• Comfortable using Microsoft Office and office systems
• Previous administration or operations experience preferred
• Experience within the security sector is advantageous but not essential

What We Offer

• Competitive salary dependent on experience (from £32,000 pa)
• Full-time permanent position
• Office-based role in Wakefield
• Supportive and growing team environment
• Opportunities for progression and development
• A varied and fast-paced role where no two days are the same