Job Description:

Job – ID (phone number removed)

Head of Service

Are you an experienced Service Manager, Engineering Manager, Operations Manager or Site Manager ready to take ownership of a UK-wide service operation?

We’re looking for a hands-on engineering leader who can bring structure to a busy service operation, lead from the front and build strong relationships with both customers and engineers.

As Headof Service, you will lead the UK Service & Engineering function, overseeing a team of Service Engineers and subcontractors across a varied portfolio of service, maintenance, installation, upgrade, rebuild and commissioning work.

This is a genuinely varied role. One day you could be reviewing project costs and allocating engineers; the next you could be visiting a customer site, resolving a technical issue or supporting an installation.

You’ll have the opportunity to influence how the service department operates and play a major part in its future growth.

Location: Leeds
Salary: £45,000 – £55,000 per annum, depending on experience and qualifications
Hours: 37 hours per week
Benefits: Company car and company phone
Travel: UK-wide travel, with regular customer site visits and occasional overnight stays

Your responsibilities will include but not limited to:

• Take ownership of UK service operations and day-to-day delivery.
• Plan and schedule engineers, workloads and field activities.
• Allocate resources effectively and manage changing priorities.
• Monitor engineer utilisation, service performance and response times.
• Manage reactive and emergency breakdown requirements.
• Ensure service records, reports and engineer timekeeping are accurate.
• Coordinating engineers, subcontractors and suppliers,
• Managing site activities and project progress
• Conduct site surveys and technical assessments
• Estimate labour, material and engineering requirements
• Monitor service profitability and margins
• Identify opportunities for service contracts, upgrades and business.

To apply you must have or hold:

• Proven experience leading service, engineering, site or operations teams.
• Strong experience within engineering, industrial machinery, manufacturing or electro-hydraulic environments.
• Good hydraulic and mechanical knowledge.
• Experience managing field service engineers and site activities.
• Experience producing quotations and project costings.
• Strong project management capability.
• Good knowledge of health & safety requirements and RAMS.
• Excellent customer-facing and communication skills.
• Strong planning and organisational ability.
• Ability to manage multiple projects and priorities.
• Full UK Driving Licence.

Desirable

• HNC/HND or degree in an engineering discipline.
• IOSH Managing Safely or NEBOSH.
• PRINCE2, APM or other project management qualification.
• Experience with CMMS, ERP or service management systems.
• Experience managing customer projects.

If you are interested in this new and exciting position, then call Tom Brocklehurst on the listed number or ideally email with your current CV.

“ser-in”