Job Description:

Front of House Coordinator (Patient Experience)

Location: Wakefield, WF1
Type: Full Time | Permanent
Salary: £13.30 per hour

Creating Exceptional Patient Experiences

A fast-growing, clinically led dental group is looking for an exceptional Front of House Coordinator to join its team in Wakefield.

The Role

As the first point of contact for every patient, you will be responsible for creating a warm, welcoming and seamless experience that reflects the high standards of the practice.

More than a traditional reception role, this position is about delivering exceptional hospitality, anticipating patient needs, and ensuring every interaction leaves a lasting positive impression.

You will be the face of the practice, helping patients feel relaxed, valued and cared for from arrival through to departure.

Key Responsibilities

• Deliver a five-star welcome to every patient entering the practice

• Create a calm, professional and luxury front-of-house experience

• Manage appointment scheduling and diary coordination with efficiency and attention to detail

• Support patients throughout their journey, ensuring a seamless experience at every touchpoint

• Handle enquiries by phone, email and in person with professionalism and warmth

• Manage patient payments and maintain accurate records

• Coordinate patient communications, recalls and follow-up appointments

• Ensure reception and waiting areas consistently reflect the premium standards of the practice

• Build positive relationships with patients, helping them feel comfortable and confident in their care

• Work closely with clinicians and the wider team to deliver an exceptional patient journey

About You

• Previous experience in a front-of-house, hospitality, concierge, reception or customer service role

• Passionate about delivering exceptional customer experiences

• Naturally warm, professional and personable

• Highly organised with excellent attention to detail

• Confident managing multiple priorities in a busy environment

• Strong communication and relationship-building skills

• Able to anticipate patient needs and provide a proactive level of service

• Dental experience is advantageous but not essential for the right candidate

Why Join?

• Join a supportive, people-focused culture

• Work in a modern practice committed to exceptional patient care

• Help shape a premium patient experience that sets the practice apart

• Competitive salary and benefits

This is an opportunity for someone who takes pride in creating memorable customer experiences and understands that outstanding patient care begins long before a patient sits in the dental chair.