Job Description:

Role:        Customer Support & Sales data specialist
Location: Leeds  LS27
Rate:         £15.00 -  £17.00 per hour + holidays (33 days – 25days+8BH)
Duration:  6 – 12 months +

Our client is seeking a pro-active Customer Support & Sales data specialist  - Hybrid working once trained 

Are you a highly organised customer service professional with strong systems knowledge and a passion for delivering exceptional customer experiences?
We are looking for a Customer Service & Sales Support Specialist to join a small successful team. This is a varied role where you will work supporting customers throughout the entire order lifecycle, from quotation and order placement through to delivery and after-sales support.

The Role
As a key member of the Customer Support team, you will be responsible for managing customer accounts, processing orders, resolving queries, and ensuring customers receive a first-class service at every stage of their journey.
You will act as the primary internal contact for customer account enquiries, working closely with Sales, Supply Chain, Operations, After-Sales Service and Spare Parts teams to ensure issues are resolved efficiently and professionally.
Key Responsibilities

• Manage customer orders from receipt through to delivery.
• Process credits, debits and customer account amendments.
• Maintain and update customer master data records.
• Monitor customer credit limits in line with company procedures.
• Prepare and issue technical quotations with accurate pricing and lead times.
• Respond to customer enquiries regarding quotations, order status, deliveries and ETAs.
• Investigate and resolve delivery issues, shortages, damages and complaints.
• Coordinate with internal departments to ensure prompt resolution of customer issues.
• Produce regular reports and performance statistics.

Technical Skills

• Previous experience in a Customer Service, Sales Support, Internal Sales or Order Management role.
• Microsoft Office skills, particularly Excel.
• Strong reporting and analytical capabilities.
• SAP would be an advantage
• Salesforce CRM would be an advantage
• Power BI, Power Apps an advantage
• High levels of accuracy and attention to detail.

This is an opportunity to work for a globally recognised and innovative organisation.

• Diverse and engaging role with exposure to multiple business functions.
• Opportunity to utilise and develop systems and reporting skills.
• If you enjoy combining customer service, administration, reporting and sales support, we'd love to hear from you.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.